Captain's Package Terms & Conditions
Captain’s Packages can be purchased in-store or over-the-phone:
Your Captain's Package must be booked and paid for in full at the time of paying your initial deposit for your booking. Captain's Packages cannot be added to a fare or upgraded to another Captain’s Package after you have paid your deposit or once your fare has been ticketed. The Captain’s Package is non-refundable for changes of mind or cancellation by you (subject to your refund and remedy rights under the New Zealand Consumer Guarantees Act). The Captain’s Package bonuses are not valid on any other booking. Captain’s Packages are available only from Flight Centre stores and Independent travel consultants who are specifically authorized to sell Captain’s Packages by Flight Centre from time to time.
1 & 2. Waive Flight Centre’s Change and Cancellation Fees
Captain’s Packages with this feature will waive the Change and/or Cancellation Fees normally charged by us. Supplier Fees may still apply. A summary of Flight Centre fees can be found in the Booking Terms & Conditions.
3. Lost Baggage Tracking Service
Captain’s Packages with this feature will receive the Lost Baggage Service operated by Blue Ribbon Bags (BRB). This applies to checked bags only. If your bag does not arrive at your destination when you do and is not located within 96hrs, you will receive either NZ$500 (per bag) on the Essentials Package or NZ$1,000 (per bag) on the Value and Plus Package. After reporting your missing bag with the airline, you must also report your missing bag to BRB within 24hrs (to file a new Mishandled Baggage Report call +1 (888) BAGGAGE (+1 (888) 224-4243) or email email@example.com or visit BRB's website here. BRB will track and attempt to expedite the return of your missing bag for you, and keep you informed of any progress. Lost Baggage Service works alongside any travel insurance you might have.
4. 24/7 Assistance
Captain’s Packages with this feature receive emergency global assistance from Flight Centre, available 24 hours a day, 365 days a year. Within New Zealand please call us on 0800 32 27 74, Outside New Zealand please call us on +61 7 3170 7850.
5. 24/7 Priority Assistance
Captain’s Packages with this feature will receive a priority phone number for all calls to 24/7 Global Assistance. If there is a hold, you will jump the queue and therefore your waiting time for Global Assistance will be reduced. The number will be provided to you upon confirmation of your package.
6. Price Drop Protection™
Should the price of your Captain’s Value or Captain’s Plus package airfare fall below the price you paid within 30 days of your purchase, you will qualify for Price Drop Protection. Price Drop Protection only applies to airfares (not accommodation, other travel or to holiday packages) purchased in conjunction with a Captain’s Value (up to $50pp) & Captain’s Plus (up to $500pp) Package, and it may only be claimed once. Price Drop Protection only applies to genuine airfares from airlines and businesses registered with The New Zealand Companies Office, for travel that originates in and departs from New Zealand.
Fare must be in writing and presented to us on the same day as it was advertised, showing the final price including all applicable fees and charges (including booking/service fees and all charges for your original form of payment) in New Zealand Dollars (NZD). Fare must be for the same form of payment and must be available, able to be booked by the general public when you bring it to us and be for the same dates, airlines, number of passengers, cabin classes and flight numbers. Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded.
Should the fare be less than your original Captain’s Package fare we will issue a Flight Centre voucher to you for the difference between the fare you paid and the lower fare, up to $50 per person for Captain’s Value Package or up to $500 per person for Captain’s Plus Package. Price Drop Protection only applies to your domestic flight within New Zealand or your international flight departing New Zealand. Price Drop Protection will not be applicable on packages purchased when using a flight held in credit, however, you will receive all the other benefits of the package.
If flights are reissued within 30 days of purchase, Price Drop Protection is calculated on the original airfare value at time of purchase.
Flight Centre’s standard Gift Card Terms and Conditions will apply to the voucher, but it will be valid for 12 months only from date of issue. Price drop protection voucher will be valid for 12 months only from the date of issue. If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim.
If you cancel the original Captain's Package purchased and submit the airfare for a refund (if applicable) and your Price Drop Protection voucher has not been redeemed, the voucher will be voided, and you will be refunded the full value of the original airfare purchased less the applicable airline cancellation fees. If your Price Drop Protection voucher has been redeemed, the value of the voucher will be deducted from the refund due on the original airfare in addition to the airline’s cancellation fee.
How can I make a claim for Price Drop Protection?
Step 1: Bring us an advertised fare prior to your departure date
Your fare must be in writing and must relate to standard airfares available to the general public. Your genuine advertised fare must be presented to us on the same day as it was advertised and prior to your departure date. Travel must originate/depart from New Zealand. Price Drop Protection only applies to airfares (not accommodation, other travel or to holiday packages) purchased in conjunction with a Captain’s Value or Plus Package and may only be claimed once. The fare must show the date it was advertised and show the final price including all fees and charges (including booking/service fees and all charges for the form of payment chosen). If your fare is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Fare must be for the same form of payment as you have paid or will pay Flight Centre (e.g. cash, credit card). If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim.
* For Price Drop Protection enquiries or claims on The Captain’s Package purchased in-store or over the phone, please contact your Travel Consultant or the store where your booking was made.
You can provide genuine quoted airfares in New Zealand Dollars (NZD) from:
1. Other New Zealand travel agencies registered with the New Zealand Companies office;
3. New Zealand businesses registered with The New Zealand Companies Office; and 4. Flight Centre and www.flightcentre.co.nz
Step 2: Confirmation that the fare is genuine and available
We will then need to confirm that the fare is genuine, available and able to be booked by the general public when you present it to us. If it is, we will give you either up to $50pp on the Value Package or up to $500pp for the Plus Package back by providing you with a price drop protection voucher. Flight Centre’s standard Gift Card Terms and Conditions will apply to the voucher, but it will be valid for 12 months only from date of issue.
If we reasonably believe your written fare contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we may decline to provide you with the voucher for the difference in price.
Price Drop Protection Voucher
Limit of one voucher per person and is valid for redemption within any Flight Centre store in New Zealand only. The voucher must be presented to a Flight Centre consultant at the time of booking to redeem this credit. The voucher is valid for use on new bookings only, until the specified expiry date but it will be valid for 12 months from date of issue. The voucher may be redeemed in whole or part during the validity period. Where used in part, no change will be given; only the remaining balance left on voucher. Any unused balance may be used against future purchases but will not be refunded or credited when the voucher expires. The voucher is non-transferable and cannot be redeemed for cash, traveller’s cheques, cash passports, Flight Centre gift cards or any other form of currency. Standard Flight Centre booking conditions apply. The voucher must be used in-store or over the phone and cannot be used for online purchases. Flight Centre reserves the right to deem the voucher void if it has been tampered with or copied.
7. Family Bonus
Captain’s Packages with this feature receive a Family Bonus for when every adult purchases a Captain’s Plus Package, 1 child (12 years and under) is included.
8. Accommodation, Tour and Cruise Discount
This discount applies to each person who has purchased a Flight Centre Captains Plus package. Discount can only be used for accommodation, cruises or tour arrangements booked on your journey for the applicable booking. Booking must include a minimum spend of $750 per adult on accommodation, cruise or tour for discount to apply.
Flight Centre's booking terms and conditions
Flight Centre’s Booking Terms & Conditions will also apply to your booking.